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Hajana Technologies

Custom Salesforce Sales Cloud Solution for Patient Care Plan and Prescription Management

Published on January 17, 2026

How Hajana Technologies Built a Salesforce Sales Cloud Solution to Automate Patient Onboarding, Care Plans, and Prescription Tracking for a Healthcare Supplement Clinic

Highlights

Automated patient onboarding and record management
Integrated care plans and prescription tracking
Centralized patient data in Salesforce
Automated appointment, refill, and follow-up reminders

Business Requirements

Centralized Patient Data Management

Create a single system to manage patient profiles, medical history, prescriptions, and clinical documents.

Automated Patient Onboarding

Automatically import patient data, store signed disclosure agreements, and link documents to patient records.

Care Plan and Treatment Tracking

Enable physicians to create, update, and track personalized care plans and patient progress.

Prescription & Supplement Sales Management

Track prescribed supplements, in-clinic sales, and refill requirements linked to patient care plans.

Automated Appointment & Refill Reminders

Send timely reminders for appointments, prescription refills, and follow-ups to improve adherence.

Key Challenges

Fragmented Patient Records

Disorganized data made it difficult to access medical history, prescriptions, and care plans efficiently.

Manual Onboarding Processes

Time-consuming patient intake and document handling increased administrative overhead

Inconsistent Care Plan Tracking

Lack of a unified system caused gaps in treatment coordination and prescription management.

Low Patient Engagement

Missed appointments and refills impacted patient outcomes and clinic efficiency.

Hajana Technologies’ Salesforce Solution

Customized Salesforce Sales Cloud Setup

Implemented a tailored Sales Cloud architecture using custom objects such as Patients, Care Plans, Rx Orders, and Appointments.

Automated Lead-to-Patient Conversion

Built a structured onboarding workflow to convert inquiries into patient records with captured clinical data.

Care Plan & Treatment Management Module

Developed a comprehensive care plan system enabling real-time updates and visibility for healthcare providers.

Prescription & Supplement Tracking

Integrated supplement sales and prescription tracking to manage refills, inventory, and patient compliance.

Automated Notifications & Communication

Configured workflows to send automated reminders for appointments, refills, and follow-ups.

Results & Business Impact

  • Faster patient onboarding and reduced administrative work
  • Improved visibility into patient care plans and prescriptions
  • Increased appointment attendance and refill compliance
  • More personalized and efficient patient care delivery

Key Benefits

Improved Operational Efficiency
Automated workflows reduced manual tasks and improved coordination across clinic staff.
Better Patient Management
Centralized records enabled healthcare providers to deliver more accurate, personalized care.
Automated Compliance & Documentation
Secure storage of agreements and clinical data minimized compliance risks.
Higher Patient Engagement
Automated reminders improved follow-ups, adherence, and overall patient satisfaction.

Why Hajana Technologies

Building Secure, Scalable Salesforce Healthcare Solutions That Improve Patient Outcomes

Conclusion

By implementing a customized Salesforce Sales Cloud solution, Hajana Technologies helped the clinic streamline patient data management, automate care plans, and improve engagement—delivering a more efficient and patient-centric healthcare experience.



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