Innovation is a need in today’s fiercely competitive corporate environment, not merely a benefit. The need to maintain flawless client experiences, maximise operational efficiency, and innovate quickly affects both business executives and SMBs. Disjointed systems, disjointed workflows, and the difficulty of successfully integrating AI are problems that many face. At Hajana Technologies, we understand these challenges deeply. That’s why we’re excited to share how Salesforce, at Dreamforce 2025, unveiled groundbreaking Salesforce AI automation advancements that are reshaping the future of enterprise automation.

Imagine a world in which intelligent AI agents are your team’s unwavering collaborators , managing repetitive activities, providing laser-focused insights, and working seamlessly across sales, marketing, support, and commerce operations.With Agentforce 360, a single AI platform, Salesforce’s goal is now a reality. Hajana Technologies is in a unique position to assist your company in using these advances, accelerating growth, and gaining a clear competitive edge as a top Salesforce partner.

The Rise of AI in Enterprise Automation

Artificial intelligence has evolved from a buzzword into the backbone of business transformation. By automating intricate processes, improving personalisation, and making data-driven decisions instantly, businesses may now achieve previously unattainable levels of agility. Salesforce’s ambition, as highlighted at Dreamforce 2025, is clear: to integrate AI deeply and natively, empowering all users and processes throughout the organisation.

Introducing Agentforce 360: The Heart of Salesforce AI

Salesforce Agentforce 360, a single AI platform with an innovative 11-layer architecture that powers AI agents with autonomy, intelligence, and seamless cross-cloud collaboration, is at the centre of this change. In order to construct what Salesforce refers to as the “Agentic Enterprise,” these enterprise AI agents interact with Slack and Tableau and operate seamlessly across Salesforce’s Sales, Service, Marketing, and Commerce Clouds.

Leading AI/ML models like OpenAI’s GPT-5, the Semantic Layer for natural language comprehension, and Enterprise Orchestration for large-scale process automation are all part of this framework. Here, AI agents actively drive business outcomes, enabling intelligent automation with Salesforce, rather than only assisting.

Salesforce AI Updates from Dreamforce 2025

• Agentforce 360: Introduced as a ground-breaking platform that allows a multi-agent ecosystem, including speech and conversational AI capabilities, to coordinate intricate workflows across departments and platforms.

• Data 360: Provides controlled, real-time, unified customer data to AI agents for reliable, customised automation.
• Einstein GPT Enhancements: Extends generative AI capabilities for real-time voice, chat, and email automation, integrated deeply within Salesforce and Slack, driving productivity.
• Slack as the Agentic OS: Promotes human-AI collaborations by integrating multi-agent AI interactions directly into team communication channels.

At Dreamforce, some of the top businesses in the world demonstrated how Agentforce 360 produces quantifiable results. PepsiCo reduces response times and improves customer satisfaction by automating high-volume service queries. Volkswagen optimises sales funnels and speeds up contract closes with predictive AI. These illustrations show how business solutions driven by AI provide speed, accuracy, and agility, allowing teams to concentrate on critical projects.

Collaboration, Trust, and Governance: